An unlisted file (previously referred to as temporary files) is a file that is stored in a box but does not have a file record; the record for the unlisted file has been not yet been created. Use the steps below to request an unlisted file. Once you have entered the required fields, Iron Mountain Connect Records Management allows you to add the file to your cart and retrieve the file from storage at Iron Mountain.                                                                                                                          

1. Select Records Management | Search, Retrieve. The Search Results screen is displayed.
2. Perform a search to find the records you need to retrieve.   With your search results displayed, move your cursor over the box in which the file is stored. The box record will be highlighted.
3. Select Request Unlisted File from the Action dropdown. The Request Unlisted File screen opens.

   NOTE:  Use the multi-select functionality to create an unlisted file request that applies to multiple boxes of records.  Click the multi-select checkbox located at the left of the Item Type column to select boxes.  The multi Action dropdown, located at the top left side of the screen, becomes active as soon as two or more boxes are selected. Click the multi Action dropdown and select Request Unlisted File(s).

4. Enter descriptions of the file(s). Iron Mountain uses these descriptions to locate the file(s).
5. Click Save to List. The descriptions are processed and added to the Unlisted File Request section in the lower portion of the screen.
6. Repeat steps 3 and 4 to request all files that you need from within this box. You are able to return at a later time and enter additional requests.
7. Click Add to Cart. The descriptions are combined into a single request and added to the Unlisted File Request section in the lower portion of the screen. Each request becomes an individual item in the cart. The number of items in your cart increases and a link to the requests displays below the Action dropdown.